Meal Plan and Meal Prep Delivery Service Terms and Conditions
We supply fresh, tailor made food so no refunds will be given on any orders once placed.
Orders must be placed by Wednesday at 12 noon for delivery on the Sunday of the same week and payment must be cleared before preparation can start.
Any orders placed after this time will be put together for the following week.
Packages are delivered Sunday and Wednesday evenings between 7-10 pm. We will always try to deliver within your chosen 1 hour window but it can not be guaranteed.
It is essential you specify a delivery address where your meal package can be received in person.
If no one is there to receive the delivery it will not be left at the property.
Please check all address details carefully before placing order. If we are unable to deliver a package due to an incorrect address, you will remain liable for the order and no refund will be given. If you do make a mistake on the delivery address, you must let us know prior to the delivery date otherwise you will be liable for any losses.
If you have any allergies or dietary requirements please let us know in the additional comments section at the checkout.
All allergen information can be found on the menu on the meal plan section of the website. If you have any questions regarding allergens please email us email@example.com
All food must be refrigerated on delivery and keep refrigerated until consumption.
No deliveries will be made for 1 week over Christmas and New Year and the last week of June each year.
Deliveries on Bank Holiday weekends will be made on the Bank Holiday Monday evening instead of the Sunday evening.
We only deliver within a 5 mile radius from the shop (TN9 2HR).
On purchasing a gift voucher you will receive a conformation email. Once payment has been processed you will receive a gift voucher by email.
On purchasing a cookery class you will receive a confirmation email. Once payment has been processed you will receive a cookery class voucher by email. You will need to bring this voucher with you to the cookery class.
If you wish to cancel an item please contact us ASAP as all orders are normally packaged and dispatched on receipt of payment.
As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item together with the item’s normal postage charge. This only applies if the order is cancelled prior to dispatch.
Returns will only be accepted if:
We have made a mistake with your order.
Products prove to be faulty.
Products are not as described online.
Products have not been used.
Products are returned in their original packaging.
Please contact us by email within 7 days of receiving your order detailing the issue firstname.lastname@example.org. We will respond within 48 hours.
A full Refund will only be issued if the items ordered are out of stock or discontinued or there is a manufacturing defect.
We hold the right to give a refund only at our discretion if a shipment is lost unless you have provided the wrong address or delivery instructions. Any other damaged or faulty goods will need to be returned and inspected before we can issue a refund, where possible we will replace the item like for like.
We charge a 5% return payment fee on special refunds to cover our bank charges (merchant and transaction fees) and the time to reverse a Credit Card payment, or deposit at the bank or to re-issue a refund cheque.
The Contract Between Us
When you place an order to purchase items using our Website this is an offer by you to us to purchase such items. By ordering you are providing details which are true, accurate, current and complete.
We will confirm receipt of your order by sending you an email summarising the details of your order (“Order Confirmation Email”); this is the point at which we accept your order and the contract is formed.
Events Beyond Our Reasonable Control
We will not be responsible to you for any delay or failure to comply with our obligations under these Online Shopping Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
Alterations to This Website and Terms & Conditions
We reserve the right at any time to make changes to this Website, these Online Shopping Terms and Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.
When you place an order, we collect certain personal and transactional information (e.g. name, address, email address) to fulfill our obligations to you under the Online Shopping Terms and Conditions we communicate with you by e-mail and by posting notices on the Website. You agree to receive communications from us electronically and that this electronic communications will satisfy any legal requirement for communications in writing.
Customer Support and Enquiries
Sulston’s Kitchen LTD
11 Quarry Hill Parade